We aim to offer all our clients an efficient and effective service and we are confident that we do so. In the event, however, that there should be any aspect of our service with which you are unhappy including bills that you receive from us, you should inform us immediately so that we can do our best to resolve the problem for you.
We have a procedure in place which details how we handle complaints which can be viewed here. Please contact Andrew Brooks, Complaints Partner, either by telephoning him, writing to him, or contacting him by email on firstname.lastname@example.org. We have 25 working days to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.
The Legal Ombudsman can investigate complaints up to six years from the date of the problem occurring, or within three years of when you discovered the problem. If you wish to refer your complaint to the Legal Ombudsman, this must be done within six months of our final response to your complaint.
If you would like more information about the Legal Ombudsman, their contact details are as follows:
Call 0300 555 0333 between 8:30 am and 5:30 pm.
Cals to 03 numbers should costs no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Calls are recorded and may be used for training and monitoring purposes.
For minicom call 0300 555 1777
PO Box 6806
Do not send original documents to the Legal Ombudsman. They will scan any documents you sent to them to make computer copies and will then destroy the originals.
Raising Concerns with Our Regulator
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk in the ‘For the Public’ section.