Traditionally, and let’s face it, solicitors firms are nothing if not traditional, the process of making a Will was always very formal, with a face to face meeting to take instructions and then a second meeting for the signing of the Will. The whole affair was rather convivial and the thought of not meeting a client in person was unheard of.

Then the pandemic struck.

Solicitors who were making Wills were regarded as key workers and were busier than ever. As with many other business sectors, they quickly had to embrace video meetings and a ‘new way’ of doing things. This has certainly made the process of making a Will easier for clients who are working and may have previously deferred making a Will due to not being able to take time out to attend the office. Certainly we have seen younger people giving Will instructions during  lunch breaks over Zoom or Teams, and it’s fair to say that this new approach (after getting used to finding the ‘unmute’ button) has been largely welcomed and has fast become the new norm.

Whilst we will always have clients who prefer face to face meetings and the formality that a solicitor’s office holds, we have learnt that things can be done both ways, making us a far more accessible tool for a generation that may have been too busy to attend the office. The pandemic has taught us to diversify in our approach and we will continue to use these practices in the future.

If you are interested in making a Will or Power of Attorney, whether via a video  meeting or face to face, then  please contact Jaz Virk on 01926 884726 or by email at

CAPTION: Jaz Virk, Principal Associate Solicitor in the Wills & Probate Department

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